Rock West Composites
Have certain questions? Before you contact us, read our FAQs and you just might find the information you are looking for! Also, we are generally able to respond faster to emails. Please select from the below options and provide detailed information so we can provide the best possible answer for you.
I need help with:
Product SelectionNeed a tube or flat plate/sandwich and want a suggestion for what might be best? Our well-trained customer service team will answer your questions. Typical reply window is between 0.5 and 12 hrs during the business week. Contact: firstname.lastname@example.org
Selections to Meet Engineering RequirementsWant a tube or flat plate/sandwich and need technical assistance to meet tight engineering requirements? Our engineering team can assist you. Please provide a drawing, loads, tolerances, and other variables. Typical reply window is between between 1 and 3 days during the business week. Our Business Development team will provide estimate on pricing for analysis and engineering support. A stock product may work for you although a custom approach may be required. Contact: email@example.com
Custom Product Information (i.e., custom tube or structure, radomes, engineering services)Require a custom designed product or other engineering services? From custom tubes to radomes to stable structures and more, our team specializes designing efficient structures using the right materials. We can assist you at any point in the life cycle of your product from initial concepts to manufacturing runs. You can submit a Custom Project Quote Form or email us. Typical reply window is between between 1 and 3 days during the business week. Contact: firstname.lastname@example.org
Time Critical Issues (i.e., order change, cancellation)Require an immediate response? If you need to reach someone immediately due to a time sensitive issue, such as an order cancellation or making an order change, you can either try calling until someone is able to answer or send an email with TIME SENSITIVE in the subject line. Contact: email@example.com
Order Detail (not time critical)Need Customer Service assistance for order issues such as tracking, updates, returns or exchanges? Our customer service team is happy to help. Typical reply window is between 0.5 and 12 hrs during the business week. Contact: firstname.lastname@example.org
We experience high call volumes. If you can’t reach someone immediately, please leave us a message, call back, or try the above email contacts. We will generally return a call from voicemail within a business day, but are faster with email. Your communication is really important to us, and we want to help you as quickly as we can.
801-566-3402 (Utah Direct)
HOURS OF CUSTOMER SERVICE
Mon-Fri. 7:00am - 5:00pm MST
HOLIDAY OBSERVANCE - Facility Closed: May 28, July 4, September 3, November 22-23, December 24, 2018 - January 1, 2019.