Contact Us

Contact Us

Have questions? Check our FAQs and you just might find the information you are looking for! Also, we are generally able to respond faster to emails. Please select from the below options and provide detailed information so we can provide the best possible answer for you.

How Can We Help You?

Product Selection

Need a tube or flat plate/sandwich and want a suggestion for what might be best? Our well-trained customer service team will answer your questions. Typical reply window is between 0.5 and 12 hrs during the business week. If you need assistance, please contact us and submit your custom project quote.

Selections to Meet Engineering Requirements

Want a tube or flat plate/sandwich and need technical assistance to meet tight engineering requirements? Our engineering team can assist you. Please provide a drawing, loads, tolerances, and other variables. Typical reply window is between 1 and 3 days during the business week. Our Business Development team will provide estimate on pricing for analysis and engineering support. A stock product may work for you although a custom approach may be required. Please submit your custom project quote.

Custom Product Information
(i.e., custom tube or structure, radomes, engineering services)

Require a custom designed product or other engineering services? From custom tubes to radomes to stable structures and more, our team specializes designing efficient structures using the right materials. We can assist you at any point in the life cycle of your product from initial concepts to manufacturing runs. You can submit a Custom Project Quote Form . Typical reply window is between 1 and 3 days during the business week.

Custom Quote Process
(i.e., NDA's, average timeframes)

The timeframe for a custom quote will vary depending on the original information provided, if an NDA is required, etc. This flow chart explains our process.

Time Critical Issues
(i.e., order change, cancellation)

Require an immediate response? If you need to reach someone immediately due to a time sensitive issue, such as an order cancellation or making an order change, you can either try calling until someone is able to answer or send an email with TIME SENSITIVE in the subject line. Contact:

Order Detail
(not time critical)

Need Customer Service assistance for order issues such as tracking, updates, returns or exchanges? Our customer service team is happy to help. Typical reply window is between 0.5 and 12 hrs during the business week. Contact:

Customer Service

We experience high call volumes. If you can’t reach someone immediately, please leave us a message, call back, or try the above email contacts. We will generally return a call from voicemail within a business day, but are faster with email. Your communication is really important to us, and we want to help you as quickly as we can.

801-566-3402 (Utah Direct)
855-301-9874 (Fax)

Hours of Customer Service:
Monday - Friday
7:00am - 5:00pm MST

Customer Service Email:

Holiday Observance:
Our facility will be closed in 2021 on January 1, May 31, July 5, September 6, November 25-26, and December 24-31.

Our Locations

For our addresses or directions to our offices, see our individual location pages linked below. If you would like to arrange a visit to our facility in Baja Mexico, please work with our San Diego office.

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