Order FAQs


Below are common questions we receive about the order process. If you have questions on composites in general, check out our Composite FAQs page. If you need more detailed technical information on our stock products, read our Technical Specifications page.

Orders

Orders

Q: Do you have a catalog?

A: In an effort to be as eco-friendly as possible we do not offer a printed catalog. All of our available product, pricing structures and ordering can be done online.

Q: I am in Utah. Can I come visit the facility or pick up my order?

A: Yes. For local orders please place the order online prior to coming in. The order must be placed online before Noon MST for the order to be ready same day and available for pick up at 4pm or later. You are welcome to stop by anytime during our business hours to view our facility and see our products in person. Our business hours are 8am – 5pm Monday through Thursday. 8am to 3:30pm on Fridays. If you are a school wanting a tour, please email us at info@rockwestcomposites.com.

Q: Do you sell to the public?

A: Yes. Our pricing structures are the same for both business and individual customers.

Q: As a business can I get a discount?

A: Our pricing structure is based strictly on product quantity. These low prices are available to individuals and businesses equally. RWC prices and discounts are subject to change without notice and do not include any state or local taxes. Buyer shall pay, in addition to the price of the goods, all applicable taxes and excises unless Buyer furnishes RWC with a valid “Reseller Number” or copy of tax exemption certificates prior to ordering. Refund for sales tax cannot be refunded after order has been placed. Prices are quoted and payable in US Dollars. All orders are subject to applicable shipping, freight, taxes, and handling charges.

Q: Is there a minimum order?

A: Not for most items. However we do have required lengths. Most of our tubing is sold as full length tubes (72”) and sometimes smaller sizes (sizes will be listed in the length field). The filament wound tubes are sold per foot.

Q: Can I make an order online if I am an international customer?

A: Yes. Our online ordering system allows for international shipments. These are subject to additional charges due to importation and customs fees. Rock West will not be responsible for reimbursement of these fees unless Rock West shipped erroneously. On occasion the charges automatically collected by the website may not be sufficient for the service. In this case we will reach out to you to collect the difference.

Payment

Payment


Q: What forms of payment do you accept?

A: All purchases must be prepaid either by a major credit card, a bank debit card or by PayPal. We accept MasterCard, Visa, and American Express.

Credit terms: All orders are subject to credit approval. Unless otherwise agreed to in advance, terms are NET 30 DAYS FROM DATE OF INVOICE. Rock West Composites (RWC) may require full or partial payment or payment guarantee in advance of shipment whenever, in its opinion, the financial condition of the buyer so warrants. RWC reserves the right to assess a service charge of 1.5% per month on unpaid balances, until paid. Buyer shall be liable for all expenses, including attorney’s fees, related to the collections of past due accounts. RWC reserves the right to withhold shipment of materials pending resolutions of past due account balances and the right to revise credit terms based on credit history.

Q: Do you charge sales tax?

A: In response to the Wayfair Decision, we charge tax in states where we do not qualify for an exemption and are required to do so by law. Currently, those states include California, Colorado, Georgia, Government, Illinois, Indiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Utah, Washington and Wisconsin. This list changes regularly.

If you would like to submit an exemption, you must create an account by submitting your Sales Tax Resale Certificate to us via the email taxes@rockwestcomposites.com. The exemption must be approved before purchasing, as we cannot issue refunds for tax after the sale. Please reference the email address associated with your account when submitting your forms. The approval process normally takes 1-2 business days. (See Tax Exemptions under Payment Terms on our Policies page.)

Q: How can I determine if I will be charged tax so I know to submit my Sales Tax Resale Certificate?

A: Fill your cart with your desired order and then view the cart. Under Estimate Shipping, enter your destination/postal code and shipping method. Scroll down to Cart Summary and you will see your estimated price including tax if is required. If you determine you need to submit your certificate to avoid sales tax, you can login and save your cart for later (button is below the Cart Summary). Submit your certificate as instructed in the above answer. (Or see Tax Exemptions under Payment Terms on our Policies page.) Once approved for exemption, you can login, load your saved cart, and make your purchase.

Shipping

Shipping


Q: What methods of shipping do you offer?

A: The majority of orders are shipped by United Parcel Service (UPS) Ground. When checking out online you can request 3 Day Select, 2nd Day Air and Next Day Air for orders shipping in the US. If you have a UPS/ FedEx account we can ship “collect” on your account.

Q: How much is U.S. shipping?

A: Shipping costs are determined by the following: weight, lengths and exact zip codes. You can expect to pay anywhere from $15 - $30 dollars for UPS ground shipping.

Q: How long will it take me to get my order once placed, processed and shipped?

A: Most orders placed will be processed the following day. This applies to Next Day Air and any other expedited services. If you must have an order ship out SAME DAY, then please phone us prior to 12pm MST to determine whether or not we can fulfill your request. Here is a UPS Ground chart. On occasion, we may be temporarily out of stock on an item, in which case we will in good faith keep you updated and give an expected lead time for production.

All goods are sold FOB RWC shipping point. Goods may be shipped in a single shipment or multiple shipments at RWC’s discretion. RWC will attempt in good faith to meet estimated shipping dates but shall not be liable to Buyer for any loss or damages due to delay caused by RWC. We cannot guarantee that all product is available and ready to ship. We do our best to keep enough inventory on hand to fulfill anticipated orders although occasionally a large order will come in that depletes particular items. If in question, please call us at (801) 566-3402 to check inventory status.

Q: Do you ship internationally?

A: Yes. Our international order policy is as follows: We will only ship through UPS. Shipping rates will be dependent on location. International shipments are subject to additional charges due to importation and customs fees. Rock West will not be responsible for reimbursement of these fees unless Rock West shipped erroneously. Please email us at info@rockwestcomposites.com if you have any questions.

Location

Location


Q: Does Rock West Composite have a distributor near me?

A: Not yet. Our products are only offered to you directly from our Utah facility at this time.

Q: Do you manufacture your products?

A: Rock West Composites manufacturers the majority of the product you see on our website in our Salt Lake City, Utah & Tijuana, Mexico facility, although we also distribute a host of products such as adhesives, fabrics and prepregs from other suppliers.

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